Viggoslots Terms and Conditions

 

Terms and Conditions

These Terms and Conditions come into force as soon as you tick the box for acceptance during the registration process. By checking this box, you signify to us that you have read the Terms and Conditions and accept them. By using any of the Games or Services you signify that you agree with these Terms and Conditions.

You must read the Terms and Conditions carefully in their entirety before ticking the box for acceptance. If you do not agree with any provision of the Terms and Conditions, you must not use or continue to use the Games and Services.

 

1. One Account per Player

1.1 In order to use the games and services provided by Viggoslots a person has to register and personally open a player’s account. Only one account is allowed per person.

1.2. Multiple accounts that are linked by the same device, email address, household, IP-address or credit card are not allowed. In case it is noted that there are similar accounts, any funds on the player’s accounts will be frozen.

1.3 Furthermore, the customer accounts may be closed by Viggoslots at its own discretion.

1.4 A person applying to become an account holder promises and guarantees that he/she is not under eighteen (18) years. A person applying to become an account holder also promises and guarantees:

  • that he/she is a real person and not a legal person
  • that he/she is not resident in any of the countries listed in point 5.
  • that he/she is not restricted by limited legal capacity;
  • that he/she does not act on behalf of any other party;
  • that he/she is not classified as a game addict and/or accompanies (either voluntarily or inadvertently) in any registry or any discontinued player database;
  • not to deposit money arising from criminal and/or other unlawful activities;
  • not to deposit money via a card that the account holder is not authorized to use and/or use a card in a jurisdiction where betting is prohibited;
  • not to perform criminal activity in which a Viggoslots account is directly or indirectly involved;

1.5 Viggoslots reserves the right to close accounts and seize all access to accounts in case of violation of General Terms and Conditions or suspected breach.

1.6 Viggoslots may request documents to certify Cardholder's identity and/or permission to use a Specific Card and/or other facts and information provided by the Cardholder before executing deposits and/or withdrawals. This can cause minor delays.

1.7 Deposits by card may, from time to time, be partially and/or completely denied in accordance with certain security systems managed in cooperation with a Payment System Provider and/or a Financial Institution. Such security measures may deny Cards that are legitimate, but may despite this not be possible to use at any time. The staff at Viggoslots do not control the mentioned system, nor will they have information about the reasons why deposits are denied.

1.8 A person applying for an account at Viggoslots promises and guarantees that all information provided in his/her application is truthful and accurate. If not, Viggoslots will not register the person and in those cases where an account has already been created Viggoslots will block the account.

1.9 A violation of the verification process is a violation of Viggoslot's Terms & Conditions. As well as providing false information, forged information or deliberately retrieving information about identity and security. A violation of Terms & Conditions may mean that Viggoslots closes the membership account and seizes the assets available on the account. In some cases, payments may be interrupted and funds will not be refunded to the customer.

1.10 Viggoslots reserves the right, at its sole discretion and at any time:

  • Refuse to open an account and / or to close an existing account
  • Refuse to accept deposits on accounts
  • Request documents to certify identity or other data to investigate accounts and, in such cases, freeze / close accounts completely in the meantime
  • transfer and / or grant, without prior notice, data relating to an account holder to any legal person in any country provided that Viggoslots ensures that said data is always transferred and handled in accordance with applicable legislation, data protection laws and / or the like.
  • hold and manage funds belonging to an account holder in accordance with generally accepted cash management guidelines for such funds; This may include a Financial institution and / or a Payment Solutions Provider that is entrusted to hold funds in the member's name.
  • consider funds forfeited and / or confiscate funds available on a Viggoslots account and / or refuse to settle a claim in the event of, directly or indirectly:

           (1) Terms & Conditions have been violated and / or

           (2) Other unauthorized activities have taken place

  • terminate and / or cancel a member's participation in games, activities, competitions or other services whenever Viggoslots is of the opinion that there is legitimate concern that an account is, has been, or may be used for illegal, fraudulent or dishonest activity or if concern about the player´s game habits, health or financial situation is suspected
  • revoke and / or cancel account holder's participation in the Services and / or confiscate funds available on their Vigggoslots account if the account holder is found cheating or if it is determined that the Account Holder has used or deployed a system (including machines, robots, computers, software or any    other automated system) for the purpose of tricking or capable of tricking the client application and / or the software.

2. Account Verification

2.1. Viggoslots reserves the right to at any time request from player’s copies of personal documents. These are needed for age verification, fraud prevention, payment processing, promotion restrictions, account closure, etc.

2.2 Please send the player’s copies of personal documents to Cashier@viggoslots.com

2.3 The documents requested may include, but are not limited to:

  • Copy of a personal identification document (ID, Driver’s license, or Passport)

  • Copy of front and back of the signed credit card(s) used for depositing

  • Copy of a Utility bill (electric, telephone, Bill adressed to you as owner of the account – must not be older than 2 months) with name and address as registered in player’s casino account

  • In some cases, even bank statements are needed

 

3. Receiving the winnings

3.1. Viggoslots reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service.

3.2.1 Withdrawals will be paid back to the player’s original method of deposit. If the deposit method account does not support a refund, or if the refund is not possible for whatever reason, withdrawals will be paid to the player via any payment method used by a player to deposit in viggoslots in the past.

3.2.2 If a players attempts to make a withdrawal without having made prior deposit, Viggoslots reserves the right to demand that the player makes a deposit in order for Viggoslots to aproove the withdrawal. In some cases the deposit needs to be played through one time before withdrawal is allowed.

3.3. In the event that Viggoslots conciders any player to have cheated, taken unfair advantage of bonuses or in other ways have acted in bad faith in relation to a promotion offered on the site, we reserv eus the right to blcok or permanantly close the players account. In the event of this Viggoslots is not obligated to refund the players assets on the account and all will be confiscated.

 

4. Withdrawal of Winnings

4.1 Before the withdrawal is processed and paid to the player’s payment method of choice, the amount of all non-cashable bonuses that contributed to the winnings will be removed from the player’s balance. If player does not leave that amount on balance, it will be deducted from the requested withdrawal amount. Bonus money is non-cashable, meaning bonus(es) rewarded since previous deposit will be deducted from balance upon processing withdrawal.

4.2 Minimum withdrawal amount is €30 (or equivalent in any other currency) unless explicitly stated otherwise in the Terms & Conditions of the specific promotion. If withdrawal is limited (for example, if the player wins with a Free Signup Bonus), any balance over the maximum wins allowed amount will be removed from the player’s account after the withdrawal is paid out.

4.3 A player is allowed to do a maximum count of withdrawal below €50 once per month. If more than one withdrawal below 50€ is made per month, Viggoslots will take a fee of €7,50 per withdrawal.

4.4 Viggoslots reserves the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer or Bank Draft. In this case all processing fees are player’s responsibility.

4.5 Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is €500. For transactions within EU the minimum withdrawal amount processed with Wire Transfer is €30. Viggoslots reserves the right not to pay any additional costs incurred in bank transfer if the exchange rate is changed.

4.6 All winnings below €10.000 have a limit per withdrawal that is maximum €2.000 per day. If the player wins €10,000 or more, viggoslots reserves the right to divide the payout into installments of €5,000 per month.

4.7 If player accidentally makes a deposit and would like to “reverse” it, this is possible only upon player’s explicit request and under the condition that there was absolutely no gaming activity on the player’s account after the deposit was made. Additionally, if player is requesting refunding of a deposit to a credit card, payment processor requires this to be done within 12 (twelve) hours after the first deposit was made. Even if this is followed through Viggoslots reserves the right to deny refound with regards to point 4.9 in this Terms & Conditions.

4.8 Viggoslots finance department may take up to 48 hours in order to process the withdrawal, after all the requested account verification documents are received and confirmed.

4.9 Should a player do more than 30 withdrawals in one month an administrative fee will be taken. The fee is 2% of the withdrawn amount but not less than 5€. The fee will be taken from all withdrawals from withdrawal number 31 and more until the months ends.

4.10 When a player wish to withdraw founds that he/she has deposited but not played through on any game or service provided on the site, Viggoslots reserves the right to deny the transaction and if froud or money laundry is suspected Viggoslots might forfeit the founds on the accound.

 

5. Restricted Player Groups

5.1. Players from the following countries are not allowed to open a player account and/or place any real money bets in the casino:

  • Burma (MM), Belgium (BE)

  • China and its territories: China (CN), Hong Kong(HK), Macau (MO)

  • Estonia (EE), France (FR), Iran (IR), Iraq (IQ), Israel (IL), Italy (IT), Japan (JP)

  • Korea: North Korea (KP), South Korea (KR)

  • Laos (LA), Libya (LY), Malaysia (MY), Netherlands (NL), Nigeria (NG), Portugal (PT), Slovenia (SI), Somalia (SO), Spain (ES), Sudan (SD), Syria (SY), Thailand (TH), Turkey (TR), United Kingdom (GB)

  • United States and its territories: United States (US), US Minor Outlying Islands (UM), American Samoa (AS), Guam (GU), Northern Mariana Islands (MP), Puerto Rico (PR), US Virgin Islands (VI)

6. Player Inactivity

6.1. If an account is left inactive for 60 days, a €5 per month inactivity fee will be charged to the account for administration purposes. If due to this fee the player’s real money balance is reduced to zero, the account will be frozen untill the player contact our support.

7. Banking

7.1. This site is operated by Danguad Limited (Agiou Antoniou 2, Strovolos, 2002 Nicosia, Cyprus) fully owned by Danguad Ltd, a company bearing registration number 125474, and having its registered address at Emancipate Boulevard 29, Curacao, licensed and regulated in virtue of license number No. 5536/JAZ granted by the Government of Curacao.

7.2. Deposits and withdrawals to and from the cash player account using Neteller are made through Danguad Ltd company E-Wallets.

7.3. Deposits and withdrawals to and from the cash player account using Skrill, PaySafeCard, Wirecard and Adyen are made through the company Danguad Ltd, a limited company with registration number HE 304422, having its registered address at Agiou Antoniou 2, 2002 Strovolos, Nicosia, Cyprus. Danguad Ltd is fully owned by Danguad Ltd

8. Changes to Terms & Conditions

8.1. Viggoslots reserves the rights to change the terms & conditions at any time without prior notice. Terms & conditions are in effect as soon as they are published on this page, but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in viggoslots.

8.2. Viggoslots reserves the right to cancel or amend any promotion or offer at any time without prior notice. Viggoslots reserves the right to bar a player from receiving the promotions at any time.

8.3 The original text of the general conditions are in Swedish. If there would be differences in the translations of the terms, the role in the original Swedish version shall prevail.

 

9. Responsible Gaming

9.1 All requested deposit limits will be monitored by support and handled manually. Once the player reaches the desired limit, further depositing will be blocked. Support cannot prevent the player from making a single deposit that exceeds the desired deposit limit.

9.2 Viggoslots is not responsible for whether the deposit limit is exceeded by players in the event that the handling of the limit has not been managed by the support.

9.3 A player may close his player’s account by sending such a request to our customer support team. The customer support team will then finalize the closing of the player’s account. The player will be able to open his/her account again by sending a request to the customer support team. Viggoslots will open the Player’s Account again after seven days after Viggoslots has received such request.

 

Viggoslots Bonus Terms

This document will outline the terms and conditions for deposit bonuses, cashback, free spins and free bonus money credited to casino players at viggoslots.com.


10. Welcome Bonus

The first deposit gives you 100% wager free bonus up to 400€ + 70 free spins

The second deposit gives you 100% wager free bonus up to 300€ + 50 free spins

The third deposit gives you 100% wager free bonus up to 300€ + 50 free spins

10.1.1 Players with AUD, USD and CAD as currency have the bonuses available for deposits of 30 AUD/CAD/USD up to 600 AUD/CAD/USD on their first deposit, up to 450 AUD/CAD/USD on hte second and third depost. 

10.1.2 Players from Scandinavia are credited 20 free spins in Starburst for registering and an additional 50 free spins in Starburst for claiming their welcome bonus part 1. Players from outside Scandinavia get 70 free spins on Starburst after claiming the first welcome bonus.

10.1.3 Players from Australia, Canada, New Zeeland and Portugal are credited free spins in Star Cash for claiming their welcome bonus. 

10.1.4 Players that are outside of Scandinavia and not from Australia, Canada, New Zeeland or Portgual are credited 70 free spins in Starburst for claiming their welcome bonus unless otherwise specified.

10.2  When registering from Scandinavia you get  20 free spins instant and 50 more free spins that are a part of our welcome bonus part 1 will be added the day after your deposit has been done at 13:00 CET. For players outide of Scandinavia there are no free spins at registration, insead these players get 70 free spins the following day after that they´ve claimed the welcome bonus part 1.

10.3.1 At your first deposit you get 100% wager free bonus up to 400€ or equal in other amount, minimum deposit to take part of 100% bonus is € 20 or 30 AUD or equal amount in other currency. Following day free spins are accredited.

10.3.2 At your second deposit you get 100% wager free bonus up to 300€ or equal in other amount, minimum deposit to take part of 100% bonus is € 20 or 30 AUD or equal amount in other currency. Following day free spins are accredited.

10.3.3 At your third deposit you get 100% wager free bonus up to 300€ or equal in other amount, minimum deposit to take part of 100% bonus is € 20 or 30 AUD or equal amount in other currency. Following day free spins are accredited.

10.4 Claiming a bonus with a currently pending withdrawal is not possible and any pending withdrawals will have to be processed prior to claiming the bonus.

10.5 Only one welcome bonus is allowed per Account/Person.

 

11.1 Free Spins & profits

11.1.1 There are no wagering requirement on winnings from the free spins.

11.1.2 Free spins are valid for 24 hours in the activation, if not otherwise specified.

11.1.3 Free Spin bonus to new customers entitles the customer to a specified number of free spins in one or more selected games.

11.1.4 Free spins can only be used in the specified game (or games) and can not be transferred to other games.

11.1.5 For players who make a profit from free spins that are without deposit requirerment at Viggoslots.com the largest possible payout is € 50 or equal in other currency.

11.1.6 For wager free spins that come with a deposit requirement maximum possible payout is 250€ or equal in other currency.

11.1.7 Other free spins with deposit requirements that are not in the Welcome bonus or in Monday Free spins offer have a maximum possible payout of 150€ or equal in other currency, with exception for free spins from a campaign or offer, where the rules for the specific campaign applies. This terms are specified in the Terms & Conditions for the specific campaign.

11.1.8 For free spins with a wager requirement that come with a deposit requirement maximum possible payout is 500€ or equal in other currency.

11.1.9 Free spins are issued in connection with a deposit bonus or any other promotion will be credited at. 13:00 CET the day after the deposit associated with the free spins. Freespins of this kind require a wager of the generating deposit of at least x1.

11.1.10 Free spins must be used within 7 days from being credited to the customer's account. In some cases the spins are only valid for 24H.

11.1.11 Viggoslots reserves the right, in its sole discretion to change these terms and conditions, changing the whole and / or parts of the campaign and to restrict which clients are entitled to this offer, without informing the end user.

11.1.12 Viggoslots reserves the right, in its sole discretion to take back bonuses and winnings if a client is suspected, either alone or in cooperation with others in any way abuse the bonuses.

 

11.2 Monday Freespins

11.2.1 All winnings from Monday free spins are wager free. This means that all profits from free spins can be taken out as real money, but they'll need wagered. The maximum win you can withdrawals with Monday free spins is €250 or equal in other currency.

11.2.2 Bonuses and free spins in Viggolots can only be obtained once per household / customer. Exceptions apply Monday spins obtained every Monday of the customer but still once per household / customer.

11.2.3 To be eligible for the free spins in the weekly promotions such as Monday free spins you need to have made at least one deposit at € 20 the week before. For players with AUD as currency on their account, minimum deposit previous week is 30 AUD.

11.2.4 Unless otherwise stated, the minimum deposit amount to receive a free spin bonus € 20 or the equal in another currency.

 

11.3 Cashback

11.3.1 Cashback is available to all registered players at Viggoslots.

11.3.2 You should have made at least one deposit in order to receive cashback money.

11.3.3 Cashback can´t be combined with any other bonuses or promotions. If you have an active bonus no cashback can be earned until completion of this bonus or failure of the active bonus or promotion is achived. 

11.3.4 Minimun cashback payout is € 1. Maximum cashback payout in one week is limted to € 250.

11.3.5 The cashback is calculated on Net gaming revenue minus operations costs. The calculation refers to members' game activity from Friday to Thursday and paid out on Friday the same week.

11.3.6 Viggoslots.com have right to deny a player the cashback if there is suspicion of a fraud behavior.

11.3.7 Viggoslots.com reserves the right to, at any given moment, cancel or change the cashback offer without further justifications.

 

12. General Bonus Terms

12.1 Only one bonus is allowed per player, account, address, computer and IP address. Viggoslots.com reserves the right to close any account that is considered a duplicate account, and confiscate the assets of the relevant account.

12.2 If no other information is given, the minimum qualifying deposit to be able to get a bonus is € 20, 200 SEK, 30 AUD or equal amount in other currency. The maximum amount of the bonus varies depending campaign.

12.3 Bonuses that are with a no-deposit requirement have a maximum withdraw limit of 250 € or equal in other currency. Bonuses that come with a deposit requirement have no limits on withdrawals if not otherwise stated but the deposited amount needs to be played through at least 4 times in order to prevent bonus abuse.

12.4 All bonuses issued by Viggoslots can only be used for games and not be transferred or paid out unless the specified bonus conditions for the bonus campaign are fulfilled.

12.5 All bonuses have an end date. If the bonus conditions are not fulfilled at the end time has Viggoslots right to cancel the bonus or debit the bonus money from the gaming account. 

12.6 Viggoslots reserves the right to cancel / change / stop promotions at any time without notice before.

12.7 All games have a maximum betting limit of €4 per game round/spin during the time that a bonus is active on the player's account. This applies the entire time that the bonus is active on the player's account as long as nothing else is stated. Violation of this rule will forfeit the bonus and any winnings resulting from the bonus or other games that where completed during the bonus period.

12.8 Viggoslots reserves the right to empty the player's gaming account bonus money if the player has not been logged into their account during the last two months.

12.9 If the bonus terms and conditions above have been translated into various languages ​​and these reflect the same principles, but in the event of any differences between the language versions, the Swedish version shall prevail.

12:10 When you play with a bonus, the assets are first of balance with real money, after the balance of the bonus money.

12:11 Players from the following countries are not entitled to receive the bonus on the first deposit: Bulgaria, China, Estonia, Georgia, India, Indonesia, Moldova, Pakistan, Romania, Russia, Slovakia, Turkey, Ukraine and The United States.

12.12 Deposits made with Skrill or Neteller does not qualify for deposit bonuses.

12.13 Bonuses offered by Viggoslots.com is only intended for genuine recreational players. Abuse of the offered bonuses will not be tolerated. Viggoslots.com reserves the right to investigate, cancel, suspend or lock an account if abuse of the bonus is suspected. In our opinion, all bonuses and subsequent gaming activity and wins will be revoked and annulled and the deposit is returned.

12.14 Abuse of offered bonuses or free spins will not be tolerated. Bonuses and free spins are intended to play with. Players are not allowed to collect and/or combine bonuses. If any abuse is detected all winnings will be forfeited and the bonus will be inactivated. Deposits may be returned to player´s account.

12.15 The player has the right to cancel a bonus campaign from their account. Any winnings generated by the bonus money will also be canceled. Canceling a bonus campaign differs from terminating a campaign. A final is considered when the player has finished playing.

12.16 Bonuses and Free spins that are given from our support or our  live agents or goodwill bonuses/free spins of different kinds may have wagering requirements and limits for allowed withdrawal amounts.

 

13. SMS & Mail

13.1 SMS and email messages are only available to members at Viggoslots. These are sent automatically by certain systems or in conjunction with campaigns.

13.2 In the event that information or text in messages by email, sms or other forms is incorrect, the information that may be found on the Website or in the Terms & Conditions, or in the rules stated by Viggoslots for the campaign in question, is the correct.

13.3 Viggoslots does not accept and take no responsibility whatsoever if there is any error in the content of the messages or if a member would not receive text message(s).

13.4 Some messages are only sent to certain group of members. In this case, the offer only applies to the group determined by Viggoslots.

13.5 Some offers are only available for those members who has fulfilled  the requirements set by Viggolots for the specific offer / promotion.

 

14. Jurisdiction

14.1 The player is responsible for keeping their account information confidential and secure

14.2.1 Viggoslots does not accept rude or aggressive language / behavior towards the company's representative, including but not limited to chat and email. Viggoslots reserves the right to close player accounts that conflict with this, as well as people who actively try to relate Viggoslots to social media or the like. You may not publish or issue statements about Viggoslots that are untrue and / or may damage the company in any way.

14.2.2 In case of a breach or violation of this rule, any winnings and cash in the account will be forfeited as companies may have been harmed by the player's actions which have not been proven to be true.

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